Shipping Information
Delivering artistry to your doorstep worldwide
Delivery Options
Every piece of silk embroidery is carefully packaged by hand to ensure it arrives in perfect condition.
Standard Shipping
7-14 business days
Free on orders over $500
Reliable delivery with full tracking
Express International
3-5 business days
From $45
Priority handling and expedited customs clearance
White Glove Delivery
5-10 business days
From $150
Premium service for large screens with in-home setup
Estimated Delivery Times
Delivery times are estimates and may vary based on customs processing.
| Region | Standard | Express |
|---|---|---|
| United States | 7-10 days | 3-5 days |
| Canada | 10-14 days | 4-6 days |
| Europe | 10-14 days | 5-7 days |
| Asia Pacific | 7-12 days | 3-5 days |
| Australia & NZ | 12-18 days | 5-7 days |
| Rest of World | 14-21 days | 7-10 days |
Artisan Packaging
Each silk embroidery piece is a work of art, and we treat it as such during shipping. Our packaging process includes:
- •Acid-free tissue paper wrapping to protect delicate silk threads
- •Custom-fit foam inserts for frames and screens
- •Double-walled corrugated boxes for maximum protection
- •Certificate of authenticity included with every piece
Packaging Image
Order Tracking
Once your order ships, you will receive an email with your tracking number. Track your package in real-time through our website or directly with the carrier. For White Glove deliveries, our concierge team will contact you to schedule a convenient delivery window.
Shipping Insurance
All orders are fully insured during transit at no additional cost. In the rare event of damage or loss, we will work with you to resolve the issue promptly, whether through repair, replacement, or full refund.
Customs & Duties
For international orders, customs duties and import taxes may apply based on your country's regulations. These fees are the responsibility of the recipient and are not included in the shipping cost. We provide accurate customs declarations to help expedite clearance.
Questions About Shipping?
Our customer service team is available to assist with any shipping inquiries. Contact us at [email protected] or visit our Contact page.