Terms of Service

Welcome to 31 North. By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully.

1. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.

2. Products and Services

All products sold through 31 North are authentic, handcrafted silk embroidery pieces created by certified master artisans. Each piece is unique and may vary slightly from photographs due to the nature of handmade craftsmanship. We strive to accurately represent our products, but colors may appear differently on various screens.

3. Pricing and Payment

All prices are listed in USD unless otherwise stated. We reserve the right to change prices at any time without notice. Payment must be received in full before orders are processed.

We accept major credit cards and other payment methods as displayed at checkout. All transactions are processed securely through our payment partners.

4. Shipping and Delivery

We ship worldwide. Delivery times vary depending on destination and shipping method selected. We are not responsible for delays caused by customs, weather, or other circumstances beyond our control. Risk of loss transfers to you upon delivery to the carrier.

5. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return unused items in original condition within 14 days of delivery for a full refund. Custom or personalized orders cannot be returned. Please contact us before returning any items.

6. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of 31 North or our artisan partners and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our written permission.

7. Limitation of Liability

To the fullest extent permitted by law, 31 North shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability shall not exceed the amount you paid for the product in question.

8. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the People's Republic of China. Any disputes shall be resolved in the courts of Suzhou, Jiangsu Province.

9. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting. Your continued use of our website after changes constitutes acceptance of the modified terms.

10. Contact Information

For questions about these Terms of Service, please contact us at:

Email: [email protected]
Address: 31 North, Suzhou, Jiangsu Province, China